Mu rwego rwo gukomeza kwegera abaturage no kunoza imitangire ya serivisi, Akarere ka Karongi District katangije ku mugaragaro ikoreshwa ry’ikoranabuhanga rya “Mbaza”, urubuga rugamije gufasha abaturage kugeza ibibazo, ibitekerezo n’ibyifuzo byabo ku bayobozi batiriwe bakora ingendo ndende bajya ku biro by’inzego z’ibanze.

Iki gikorwa cyabereye mu Kagari ka Rufungo mu Murenge wa Rugabano ku wa 5 Gicurasi 2026, aho abayobozi batandukanye ndetse n’abaturage bagaragaje ko iri koranabuhanga rigiye gutanga umusanzu ukomeye mu koroshya serivisi no kugabanya imbogamizi abaturage bahuraga na zo mu gushaka ubufasha.

Ikoranabuhanga rya Mbaza platform ni urubuga rukoresha internet, ruboneka kuri www.mbaza.gov.rw, aho umuturage ashobora gufungura konti akoherezamo ikibazo, igitekerezo cyangwa ubusabe bwe atavuye aho ari. Ibi bituma igihe n’amafaranga byakoreshwaga mu ngendo bigabanuka cyane, bityo abaturage bakabona umwanya uhagije wo gukora indi mirimo ibateza imbere.

Uko Ikoranabuhanga riri guhindura ubuzima bw’abaturage

Abaturage bamaze kugerageza uru rubuga bavuga ko rwabafashije mu buryo bugaragara. Murekatete Béatrice ni umwe mu barukoresheje, avuga ko mbere byamusabaga kujya ku biro by’umurenge inshuro nyinshi ashaka serivisi yo guhindura icyangombwa cy’ubutaka, bikamutwara igihe kinini ndetse n’amafaranga.

Ati: “Nagiyeyo inshuro eshatu nkarara ntabonye serivisi. Nahombye imibyizi itatu kandi buri mubyizi ni amafaranga 1.500 Frw. Iri koranabuhanga rizatuma umuntu atanga ikibazo ari mu kazi ke, agategereza igisubizo atagiye gusiragira.”

Undi muturage, Ntungiyabandi Kalisa, yagaragaje ko Mbaza izafasha mu gukumira akarengane na ruswa, kuko inzego zitandukanye zizajya zikurikirana uko ibibazo bikemurwa.

Ati: “Mbere hari igihe umuyobozi yashoboraga gufata icyemezo gishingiye ku nyungu ze cyangwa ku makuru atuzuye. Ariko ubu azajya amenya ko hari abamukurikirana, bitume arushaho gukora akazi ke mu mucyo.”

Ubuyobozi bw’Akarere ka Karongi buvuga ko nubwo uru rubuga ruri gutangizwa ku mugaragaro ubu, hari abaturage bari baratangiye kurukoresha nyuma yo kurumenya binyuze mu itangazamakuru.

Umuyobozi w’Akarere ka Karongi, Muzungu Gerald, yavuze ko imibare igaragaza ko iri koranabuhanga ryatangiye gutanga umusaruro ufatika.

Ati: “Mu mibare twabonye, hamaze kugeramo ibibazo birenga 1.300. Ibi bigaragaza ko abaturage barimo kwakira iri koranabuhanga no kurikoresha mu gukemura ibibazo byabo.”

Yakomeje asobanura ko uburyo bwo gukurikirana ibibazo bwashyizweho butuma nta kibazo gisigara kidakurikiranwe. Iyo ikibazo kimaze iminsi ibiri kitarakemurwa ku rwego cyatangiweho, gihita cyoherezwa ku rwego rwisumbuyeho kugira ngo gikurikiranwe byihuse.

Ikoranabuhanga rya Mbaza ryatangiriye mu Mujyi wa Kigali mu buryo bw’igerageza, ariko kubera umusaruro mwiza ryatanze, Ministry of Local Government Rwanda yafashe icyemezo cyo kurigeza mu gihugu hose kugira ngo rifashe abaturage bose kubona serivisi byoroshye kandi mu mucyo.

Imibare igaragaza ko kuva uru rubuga rwatangira gukoreshwa, rumaze kwakira ibibazo birenga 45,971, muri byo 22,314 byarakemutse burundu, mu gihe ibindi bikiri mu nzira yo gukemurwa.

Iri koranabuhanga ritezweho kuzamura imikorere y’inzego z’ibanze, kongera ubufatanye hagati y’abaturage n’abayobozi, no guteza imbere imiyoborere ishingiye ku mucyo, ubunyamwuga no gutanga serivisi inoze.